Our Disability Access and Inclusion Plan


The Housing Authority is committed to providing appropriate and accessible services to all its clients through various housing services and programs.

For many years Housing has provided Home Modifications, Purpose Built homes and Occupational Therapy services to assist in providing appropriate housing our clients with disability. The Housing Authority's Access Home Loan Scheme is designed to help people with disabilities buy their own home or modify an existing private home to cater for their needs.

We have developed our Disability Access and Inclusion Plan (DAIP) to further our commitment to managing access barriers and fostering inclusiveness.

Created in accordance with the Disability Services Act 1993, the DAIP has been designed to provide focus and guidance on access and inclusion to achieve the following objectives:

  • Eliminate access barriers and foster inclusiveness;
  • Raise awareness and understanding of our customers and employees needs in order to deliver services and information that add value;
  • Create an environment that embraces and values diversity; and
  • Have a systemic approach to managing access and inclusion which is integral to the way we do business.

Ensuring all aspects of our business are accessible and inclusive is vital to enable us to strengthen customer relationships in our diverse community.

For general information on the DAIP please contact reception on 9222 4666 and ask for the Business Planning and Improvement branch.

For more information on specific housing options, please contact your local Housing Authority office.

For more information on Access Home Loans, visit the Keystart website.​​​


 Related Links


 DAIP Copy Requests

​Copies of the Disability Access and Inclusion Plan are available in alternative formats upon request.
Tel: (08) 9222 4666